Self Exclusion

Self-Exclusions
Self-exclusion is a legislated programme where a player may wish to exclude himself/herself from gambling activities. In terms of the legislation anyone can apply for self-exclusion. An individual that is excluded from gambling activities cannot take part in any gambling activity for a period of 6 months. During this period of exclusion, an individual that is excluded is offered counselling and support through the National Responsible Gambling Programme (NRGP).
Request for self-exclusion
A request for exclusion can be obtained from the Gauteng Gambling Board and any of the gambling operators through their security departments
Non-compliance with self-exclusion
It is the responsibility or the player who requested to be excluded from participating in gambling to ensure that he or she complies with the terms of the self-exclusion. In case of non-compliance the punter may be denied access to gambling and in certain circumstances in addition a charge of trespassing.
Upliftment of the self-exclusion order
Requests for upliftment of the self-exclusion order will only be considered once the self-exclusion order has been in force for a period of 6 months and the player proves that he or she has attended counselling sessions with one of the NRGP’s Treatment Professionals
Self-Exclusion Session
The Self Exclusion sessions are free to the user to register for the NRGP’s sessions. Contact the NRGP on 0800 006 008 or email helpline@sargf.org.za

Frequently asked questions:

Self-Exclusion:

1) Q: How does the self-exclusion work?
A: It is programme aimed at assisting problem gamblers to voluntary exclude themselves from gambling activities.

2) Q: After banning myself from gambling will I be allowed to enter the Casino?
A: The self-exclusion programme exclude the person from the gambling floor and is not allowed to participate in any gambling activities at the Casino.

3) Q: Can I ban myself for life?
A: The self-ban order is effective for a minimum of 06 months and does not automatically be revoked after that period. If it is not revoked through the punter`s request it could be effective for life.

4) Q: How can I ban my partner/ relative from gambling?
A: A court order obtained to prohibit such person from any or specific licensed premises.

5) Q: What is a difference between self-ban and refusal entry?
A: A self-ban is a voluntary exclusion from gambling and refusal of entry is an order issued by the Casino due contravention of the gambling laws of the country.

Revocation:

1) Q: Why should I go to counselling?
A: It is always advisable to seek counselling for any signs of addiction. Through the partnership with the South African Responsible Gambling Foundation (SARGF), the Board refers all the self-excluded punters to go for counselling prior to be considered for revocation.

2) Q: What is the cost of the counselling programme?
A: The counselling service is at no cost to the punter/gamblers.

3) Q: How many sessions should I attend?
A: The punter should go for a minimum of 04 session to the counselling programme.

4) Q: When do I start to apply for the revocation of the self-banning order?
A: You are only eligible to apply for revocation of the self-banning order after 06 months of being excluded from the gambling activities.

5) Q: How long should I wait for my request to be uplifted?
A: Upon the receipt of the request and the supporting documents (proof of attendance of the counselling services), the punter will give the Board a maximum of 30 days for the self-exclusion to be revoked.