Download the self exclusion form
Request for self-exclusion
Frequently Asked Questions : Self Exclusion
It is programme aimed at assisting problem gamblers to voluntary exclude themselves from gambling activities.
The self-exclusion programme exclude the person from the gambling floor and is not allowed to participate in any gambling activities at the Casino.
The self-ban order is effective for a minimum of 6 months and does not automatically be revoked after that period. If it is not revoked through the punter`s request it could be effective for life.
A court order obtained to prohibit such person from any or specific licensed premises.
A self-ban is a voluntary exclusion from gambling and refusal of entry is an order issued by the Casino due contravention of the gambling laws of the country.
Frequently Asked Questions : Revocation
It is always advisable to seek counselling for any signs of addiction. Through the partnership with the South African Responsible Gambling Foundation (SARGF), the Board refers all the self-excluded punters to go for counselling prior to be considered for revocation.
The counselling service is at no cost to the punter/gamblers.
The punter should go for a minimum of 4 sessions to the counselling programme.
You are only eligible to apply for revocation of the self-banning order after 6 months of being excluded from the gambling activities.
Upon the receipt of the request and the supporting documents (proof of attendance of the counselling services), the punter will give the Board a maximum of 30 days for the self-exclusion to be revoked.